Defendant (accomplished Christian music performer Natalie Grant) posted a number of complains about the Plaintiff’s service (the Plaintiff is a boarding agent for Southwest Airlines), in which Defendant: mentioned Plaintiff by name; complained about a boarding decision involving Defendant’s child; and generally made a mountain out of a molehill regarding a trivial inconvenience.

Ultimately, the Court found that the tweets did not rise to the level of actionable defamation, but the Court found that the personally identifiable statements about the Plaintiff could constitute actionable false light/invasion of privacy.