Old Oct 13, 13, 9:52 pm
Join Date: Nov 2007
Location: KYE
Posts: 4,146
Here's my experience booking a redemption through Elevate on VA:
15 minutes call to get a booking confirmation, and availability matches that of VA's, so that's a relief.

BUT, it will take 24 hours to get a confirmation from VA before VX can send the booking to ticketing. Until then, if availability changes then my reservation isn't 'protected'!
Also, ticketing might take up to 3 days since they have to do it manually. The agent said it's usually done within 3-4 hours of receiving confirmation from the other airline.

Another note: changes/cancellations and refunds within 24 hours of ticketing are free of charge. After that, up to 24 hours prior to departure, it's a $100 penalty. Within 24 hours of travel, all is forfeited (did not ask about taxes though).

Will update this as I hear back from VX. All up, it wasn't as bad as I expected, certainly much better than the OP's experience.
edy4eva is offline