Originally Posted by
jefftiger
Yes; I had to cancel one earlier this year and the Diamond Desk rep ensured (while on the phone with her) that it was freed up and showed as available in my account. I used it a few months later for a one-night stay at the Waldorf-Astoria in NYC. There was no problem in redeeming it. Just to be safe, keep track of all of the certificate numbers.
Are these certificates viewable in your online account? Or are they the only ones that can see them? I have the emails, but was curious if they also showed online as well?