Originally Posted by
lhrsinsyd
Perhaps shorthauldad is not aware of Manage My Booking at ba.com?
<giggles uncontrollably>
During (mass) disruption all BA pax will be able to rebook themselves, will they? No need to phone BA? No need to queue at T5?
Excellent.
Don't mean to seem cynical or ungrateful, but please can we have that in writing?
In blood, if you don't mind...
Thankfully most customers are impressed with iPads!
Yes, quite.