Old Sep 26, 13, 9:15 am
  #163  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,307
1. If any of your segments are on other carriers, those carriers have up to 72 hours to confirm that they will actually sell the space. To do that faster requires AA to message/call the liaison at the other carrier to get immediate confirmation.

2. Complex itineraries also go to a rate desk (so-called). These are employees specifically trained in applying fare rules across carriers. Someone needs to actually scan the itinerary to make certain that it works. If it's AA only, this is less rigorous because if these is an error, AA can always just waive whatever requirement needs waiving. But, if there are segments on other carriers, those carriers don't need to waive anything and have no particular reason to help another carrier's customer.

You are doing the right thing. Make sure that you have an actual e-ticket confirmation showing e-ticket numbers (not simply a PNR) which covers every segment of the itinerary. If there are other carriers, obtain the other carrier's PNR from AA and then see that you show as confirmed on those segments with the other carrier. If you are, you have done all you can. If you are not, go back to AA and get it fixed, with a 3-way call if need be.
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