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Old Sep 24, 13, 6:23 pm
  #3  
Stranger
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 22,474
Did you check on the web that the upgrade request was indeed done properly?

Agents make mistakes.

I prefer to do it myself, and I check regularly. I believe at least in one instance a request that had been there vanished.
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