Dear CaptKornDog:



We’re always glad to hear from Premier Silver members like you. I'm sorry that it is because of your disappointment with the changes to the United Club lounges.

Our primary goal at the United Club is to offer you the highest quality of service. We continually work toward that purpose and it is through the constructive comments from our most important customers that we are able to provide the comforts and conveniences that you prefer. The feedback you have provided in your correspondence will be forwarded to the appropriate department for consideration.



Regards,





(removed)

United Club