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Old Sep 20, 13, 10:33 am
Join Date: Jun 2006
Programs: SPG Gold, Delta Platinum
Posts: 527
Here's one of mine. A few years back my wife and I were staying at the Westin Excelsior in Rome, a lovely 5 star hotel. Unlike me my wife had traveled extensively in Europe as a student and insisted that breakfast is always included in European hotels, which was her experience in the lower tier places she stayed at. I was skeptical since the confirmation made no mention of breakfast but deferred to her greater knowledge.

Our first morning we went downstairs and saw a group of people eating at a breakfast buffet so we joined them and helped ourselves, having a nice chat with the other guests. The next morning we went downstairs and the room was empty. We asked at the front desk what was going on and they told us that it was a private dining room and the people from yesterday were a tour group that had since moved on, and that our reservation didn't include breakfast after all .
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