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Old Sep 18, 13, 6:10 am
  #13  
Neil791
 
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 984
it seems as though the staff are getting increasingly more reliant on the kiosks and have forgotten that they are customer service agents and providing a service to the customer is in their direct job description. I for one prefer to use the kiosks or OLCI as much as possible; however there are going to be times where the system either doesn't work as designed or as the OP has said the means by which we use OLCI might not be available.
For someone to completely disregard the request to check the reservation whilst having the capability to do this is sheer laziness and nothing more. This isn't isolated to EWR as I've had the same issues in other US airports where the kiosk wasn't able to bring up my reservation and the overpaid muppet at the desk was quite upset that they had to do their job...shocking!!!
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