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Old Sep 17, 13, 6:51 pm
  #8  
Jebby_ca
 
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,662
I can sympathize with the treatment you received from AC - no paying customer should be treated badly. However, most airport agents will not be able to help you with flights departing the next day. Also, the kiosk only allows you to check-in up to 12 hours before departure time.

It looks like you were trying to check in at 5pm for a flight leaving at 7am the next day, thus you were outside of the 12 hour window. Best bet would have been to find an outlet (there are outlets at EWR by the Air Canada check-in area, I've used them myself before), plug in your phone, and attempt to check-in online.
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