Originally Posted by
cowboyguy
My tickets were non-refundable
Fares are refundable in cases of death of family member
Same basis as why you were permitted to change the dates without penalty. You could have requested a refund instead of changing and then booked on another airline. When changing the flights before departure, even though the penalties are waived, any fare difference still needs to be paid
From an example EK fare rule
FARE RULE
CANCELLATIONS
ANY TIME
PER TICKET CHARGE XXX FOR CANCEL/REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
CHANGES
ANY TIME
CHARGE YYY FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
Originally Posted by cowboyguy
I was literally shocked
I would definitely get the wiring checked