I got this as a response (sent to the unitedclub email not 1Kvoice). I'd place it along with others that have been received in the canned and useless category. What a joke. The guy at AAdvantage though seemed quite interested in having me match over to EXP so we'll see if that leads anywhere. Can't do anything if you don't speak with your wallet.
Hello Mr. FlyerDude88
Thank you for contacting the United Club Service Center.
Our primary goal at the United Club is to offer you the highest quality of service. We continually work toward that purpose and it is through the constructive comments from our most important customers that we are able to provide the comforts and conveniences that you prefer. The feedback you have provided in your correspondence will be forwarded to the appropriate department for consideration.
Your continued support of the United Club Program and United Airlines is very important to us and we look forward to serving you again in the near future.
Regards,
XXXXXX XXXXXXX
United Club