Got a response to my email complaining about upcoming change and asking for a refund of the renewal fee I paid a week ago today.
Hello Mr. 64000,
We’re always glad to hear from Premier 1K members like you. Thanks for writing.
Thank you for your e-mail concerning upcoming changes to the United Clubs. I am disappointed to learn that your expectations will not be met.
I understand your concerns and have forwarded your comments to our management team for appropriate follow-up.
Please accept my apology for your dissatisfaction on this occasion, as well as our appreciation for the time you have taken to bring it to our attention. Your continued support of the United Club Program and United Airlines is very important to us, and we look forward to serving you in the future.
Once purchased, United Club memberships are not transferable or refundable. If you have any questions, please contact the United Club Service Center at 1-866-822-5827.
Thank you for flying United. We look forward to serving you in our clubs.
Regards,
xxxx xxxxxxx
United Club