Originally Posted by novaguy30

Hello, I was staying on points last night and got upgraded to a corner room as a plat. When i got back to my room at 1:30 a.m., I discovered a bed bug on my pillow. I thought it was dead but then it started running. I got it and called downstairs. Security came up and had room keys for a new room and changed rooms for me but got a downgraded room. When I checked out the next day, I mentioned the room change and they just said "oh yeah, we know we are going to call pest control." I know bed bugs happen, especially in NY, but I do think it is an inconvenience to change rooms at 1:30 AM. They didnt offer anything. thoughts?