Update
Good news: Signed up for family member and myself, painless and easy. Talked with customer support a few times, using their silent voice number and worked like a charm.
Bad news: family member Android phone running old OS, wouldn't always connect properly. So they refunded his annual subscription until he gets a new phone.
Originally Posted by
docbert
His answer is there, it's just encrypted do you can't read it...

NSA: can you hear me?