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Old Aug 26, 13, 11:38 am
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 41,032
Best to cancel online if it lets you, it is the most certain way of doing it, and you get an email at the end. You will get the money refunded faster that way, within a few days. Most credit card companies that I've dealt with put in place automatic links for transferring funds in this situation. To cancel online you will need the full number of the card you made the booking.

If you mucked about with the booking, have a complex routing, or made it initially on the telephone, it would not surprise me if you can't cancel online so you will have to call. However if you have already paid a telephone fee, that is only charged once per booking per person, the cancellation fee is separate, and not avoidable however you do it. If the fee is greater than the actual cash you spent then they won't come looking for more.
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