Join Date: Feb 2001
Location: Rio Rancho, NM - USA
Programs: DL, UA, WN, Amtrak, Hyatt, Accor
Posts: 1,793
Hmm, I just haven't had the same experiences that other posters write about. I have a number of SEV products and have had issues with a couple. Whenever I communicate with their customer service I am promptly and correctly handled, including prepaid return labels or replacing an item. I especially like my vests, the women's quarter-zips, women's trenchcoat, and the "Lucy" cardigan.