FlyerTalk Forums - View Single Post - The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia [Master Thread]
Old Aug 12, 2013, 6:34 am
  #117  
CLTF
 
Join Date: Sep 2011
Posts: 294
just got back from this property;
here is my view:

Rooms are very outdated and in need of a renovation

property itself and beach are very nice

Service is VERY bad. No upgrade to suite as a platinum even though suites for sale. Even though hotel not full, had to wait 3 hours for a room at check-in. Pretty unacceptable

Wife got sick after eating hotel food, no mercy from staff. Just denial. Not helpful.

Sent complaint to hotel, lets see what happens.
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