just got back from this property;
here is my view:
Rooms are very outdated and in need of a renovation
property itself and beach are very nice
Service is VERY bad. No upgrade to suite as a platinum even though suites for sale. Even though hotel not full, had to wait 3 hours for a room at check-in. Pretty unacceptable
Wife got sick after eating hotel food, no mercy from staff. Just denial. Not helpful.
Sent complaint to hotel, lets see what happens.