Does UA acknowledge complaints?
In July we did YYZ-LAX-SYD-BNE, all booked through UA.
The LAX -SYD leg was first delayed to avoid tailwind, then it turned out that the upper level of the 747 was unusable due to a galley issue. When we finally pulled out of the gate, we went to the penalty box while dispatch re-did the load calculations to compensate for the missing PAX and luggage. An hour later and still no calculation, the captain ordered all PAX in the last three rows (where we were seated) to move up and try to find empty seats in the plane for take off. We were as unhappy as the PAX who we had to impose on. Same deal when landing in SYD.
Once we landed in SYD, we found that our checked luggage was still in LAX and we did not see it until two days later.
I sent all the details to UA through their "contact us" page a week ago, but have not heard anything back from them, not even an acknowledgement that my comments were received.
Is this normal for UA???