Old Aug 8, 13, 5:22 pm
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
OP, I would hope that you'd report this to US along with posting it here. Whether or not the FA's are competent is not really the issue; it's the appearance of competence projected (because it's very hard to truly know how competent someone is; we can just judge off of what we see outwardly). You can be the most capable, level-headed, well-trained person in the world but if you lose your composure in an intense situation, not only does it diminish your image and cause people to lose faith in you, but it affects the way the people around you will handle themselves. Act calm, cool and collected, and your passengers are more likely to act the same way.

If the way the FA's handled the emergency landing caused you to question their ability to respond to a worst-case scenario, then that really needs to be handled more formally than just in this forum.
dcpatti is offline