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Thread: Error message for OLCI at >23h or <30h?
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Old Aug 8, 2013, 2:58 am
  #14  
N1003U
 
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Originally Posted by oliver2002
Always take a look at your ticket to see the status of the individual coupons if there is a problem with a charge to your CC. LH ticket numbers can be currently easily verified here:

http://www.bookonline.saudiairlines.com/
-> Manage my booking
-> Search for an e-ticket

'Coupon status' should be 'Open for use'. If there is a problem, it will show 'suspended' or something equally horrifying. Since LH has moved the etix database to Altea it can be nicely monitored via any Amadeus eticket server application.
Thanks for this tip, oliver2002. I have CC problems rarely when I make changes, but often enough to be annoying. The ability to see individual coupon status should be helpful to more efficiently resolve future problems.
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