Old Aug 6, 13, 8:31 pm
  #3  
socalterp
 
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,130
It was bad. Actually, beyond bad. Appalling...and the talk of a lot of passengers. At least one filed a complaint at the gate when we landed in BTV.

Note that I did not have a run-in with the crew - but several around me did.
You never know how people will react in pressure situations, but it was handled extremely poorly onboard.

To the airlines credit, another E170 was found pretty quickly and we were on our way to BTV after a short time in PHL, with the same crew.
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