Originally Posted by RealHJ

They can, but probably 98%+ don't know how to (don't bother to read the internal memos or learn on their own, esp. knowing that the internal memos on that are often purposefully obfusciated so as the agents wouldn't know how to do it and thus pax couldn't get the award they want, even though all is available) or won't bother to search and just will tell you that nothing is ever available.