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Thread: American Express (USA) replaces Email (SM) with Chat
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Old Aug 6, 2013, 8:16 am
  #8  
jonnyd13
 
Join Date: Feb 2013
Location: Tampa, FL
Posts: 304
I agree with OP in that it should supplement the 'official' emails. However, I needed an issue resolved the other day and it directed me to chat. Was a very quick fix (under 10 min) and I was happy and on my way.
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