Originally Posted by
tbrein
Everything matches perfectly. DOB, first, middle, last name, GOES number.
I just can't figure it out. I'm a US citizen, born and raised.
Thanks for your advice.
Emphasis mine.
Ahhh....THAT could be your problem. You should not be putting your GOES number into the airline reservations. The GOES number is solely for logging into GOES and managing/enrolling in trusted traveler programs using the web-based system. Instead, you should be putting your PASS ID number which is located on the back of your Global Entry card.
Anybody can have a GOES number by creating a free account in GOES. But only approved trusted traveler program members in good standing are issued a PASS ID.