Originally Posted by
robsterny
When I called in the phone rep said they were aware of the problem and the issue was that BA's systems weren't providing AA with the date of birth(s) of the traveller(s), even if you already have that info in your profile. Once she entered that information manually the tickets were issued.
That sort of thing drives my heart rate up. If you know about a problem that will distress many of your clients badly, why on Earth don't you fix it? It is easy to do, pull a list every morning of previous days AA bookings, check if all of them have a ticket number, manually enter DOB for those that don't. Failing that, fixing a crap system might help as well.
It is the sort of thing where I'd wish for more of an American suing culture. If BA had to pay out a few million quid for emotional distress every time they make a stupid mess, it might eventually drive them towards quality.
Rant over. And I'm not even the OP.
