FlyerTalk Forums - View Single Post - [2013 NEWBIE LOUNGE] Ask Your AA-Related Questions Here (flame free)
Old Jul 18, 2013, 2:29 am
  #1727  
SFOPhD
 
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
Originally Posted by pbshaffer
Had a question regarding miles and legs related to being rerouted on a different airline from American. I am currently Exec Platinum and am flying Business class with the family. We were supposed to come back today from Rome (FCO) to Austin (AUS) via NY (JFK). Due to a 4 hour delay, we would have missed our connection to Austin. The woman who checked us in booked us on another flight via U.S. Airways through Philadelphia so we can still get home on the same day. Do I need to contact AA EP Service desk to request miles and legs credit via American? I was counting on the miles to ensure I was on track for EP this year. I believe the miles would be 4,271 to NY and another 1,500 to Austin.
Generally, requests for original routing credit after involuntary reroutes are granted by American. Give them a call or email and explain what happened. More info here:

http://www.flyertalk.com/forum/11822069-post65.html
http://www.flyertalk.com/forum/ameri...solidated.html
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