Originally Posted by
moa999
og,
No this is the plan.
Memo has gone out to operators and briefings shared with certain people stating that the newly termed "marginal ASA's" will only be available via the call centre.
<snip>
(my bolding)
ROFL - yes - they forgot to share the info with the flying punters!!
The premium call centre has been giving out directly contradictory information as to what you can do on line and what you can't. Obviously not all of them 'got the memo' either!!
Its a complete shermozzle; a farce; a display of absolute incompetence by Qantas wrt IT and marketing.
Go to the web site. See if it tells you how ASAs work now. See what you can book. See if dozens of Australian cities have been dropped off the arrival/departure menus. See if the links work. See if you get vast swathes of white for those search results that are there. Call the call centre (possibly international call - Aust business hours only) - see if you can make sense when they read out the ASA results they find for you. Don't forget to write them all down as they read them out.
Sweet Jesus. This is a major Australian corporation where a web site is a critical bit of infrastructure. As some-one at AFF said - "it'll settle down in a few days". Yeah, no worries cobber.