FlyerTalk Forums - View Single Post - So, there are nice people in the reservations department...
Old Jun 20, 13, 8:46 am
  #4  
keisari
 
Join Date: Jun 2006
Location: SJC/SFO
Programs: UA lifetime gold; Hilton Gold; Marriott/SPG Plat; Hyatt Discoverist
Posts: 2,889
Can you clarify for me:

Are you doing a MR for miles or for status?
If it is for miles then you are spending all of them in upgrades
If it is for status, then adding copays for upgrades is hardly a MR "paying next to nothing"

By the way, your analysis is right on the money.
Be nice, call and call again and have patience with no attitude/sense of entitlement.
I agree with you; there are some excellent phone CSR with United and sometime you get that terrible person that makes you want to forget United for ever.
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