FlyerTalk Forums - View Single Post - Thrifty really knows how to drive customers away
Old Jun 19, 2013, 5:14 pm
  #13  
sdsearch
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,927
As mentioned above, I sent them an email early on Satruday asking about this (half a day before the retraction email arrived). Today (Wednesday), they finally replied to my inquiry, explaining about the promo email:
Please accept our sincere apology for the email you received in error. This email was intended for customers who have rented 16 days and earned a free day through our Blue Chip rewards program.
And they ackowledged that my account is indeed inactive. (They didn't offer to make it active, they simply ackowledged that it is inactive.)

And they didn't explain about the "suspicious" part (why the email didn't link to thrify.com but instead to some obscure third-party site).

I don't know, I think I'm inclined even less to rent from Thrifty after this quarter-baked individual response than if they hadn't responded at all!
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