Who to complain to for not receiving the 15k bonus miles for Promotion?
I received the Promotional offer for 15k U.S. Airways bonus miles if you spend $750 or more per month for 3 consecutive months. It also stated that my bonus miles would appear on the statement 6-8 weeks after the promotion ended. Mine ended April 30, 2013 and my statement date closed yesterday with zero miles.
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks.
CSR and Supervisor said they can't manually make adjustment.
Who can I write to or who can I call who has the authority to post the miles on my account?
I have better results with delta.bomb then barclay