FlyerTalk Forums - View Single Post - CLOSED (for demolition) May 31 2022, Sheraton Cleveland Airport, OH [Master Thread]
Old Jun 3, 2013, 4:57 pm
  #55  
rrz518
 
Join Date: Aug 2000
Location: SJC/SFO/OAK
Programs: DL PM, SW, Hilton, , UAL PM, AA Gold-skeptic
Posts: 1,632
Cool

Originally Posted by tantan220
Stayed here a few weeks ago and they didn't go out of their way for me as a platinum. When I arrived I was flat out told no platinum upgrades were available and I was put in an outdated room on the 8th floor. Upon looking online I saw that there were suites avilable and called down to the front desk to ask why I wasn't given one. The front desk agent told me he had only looked at upgrates to the club floor and had "forgot" to look for suites. I was then upgraded into a suite on the 4th floor.

The club lounge was small and the breakfast fare was pretty standard. I'd be interested to hear if you have a different experience!
I would think that they would continue to sell their suites as opposed to giving them away as upgrades.
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