This is a TOTAL SCAM.. i've booked 5 hotels via Southwest.com that were Points eligible (either 600-750) and I never recieved any of them.
I call SWA and they tell me even tho i booked thru their site, that its on the hotel chain to give me points and the hotel chain tells me its on southwest, they arent responsible for what southwest offers their customer etc. I even try giving them my SW RR number upon check in , and the agents always look at me crazy saying their systems aren't set up for this
Very annoying, SWA needs to stop passing the buck and OWN IT.. you advertise points in exchange for hotel sites on YOUR SITE.. you need to make sure your customers get credited (w/ out spending hours on hold arguing w/ customer service agents BTW)
Do yourself a favor, don't book hotels on SW. Book on priceline and save the money since you won't be getting the points anyways