Originally Posted by
YoungSinema
Actually, it was done right. They were only being redeposited as a request because guests were trying to use their 25/35% off before the award appeared in their account. You do not need 100% of the points in your account if the award is already in your account.
They wouldn't let me book until the award was in the account, and they wouldn't let me apply the award against an existing booking, so saying that you have need the full points up-front makes no sense...