Originally Posted by
goodeats21
Arrived at the gate in DAY to find my flight now delayed ~3 hours according to airport monitors. Flight not even showing up at the gate monitor at all.
Mobile app indicates on time.
Absolutely no staff at gate to find out what is going on.
Another trip with the technology/service deficient UA.
Edit:
[Edited by Moderator after OP's thread moved per request.]
Oh, staff finally meandered up to the gate and announced all flights on time. Monitor is incorrect.
Wonder how many passengers are to miss the flight now?
Comedy of errors for this departure.
When they finally got the flight up on the gate monitor, it was still messed up. It showed "On Time", but with a posted departure time 2 hours late.
It would not have been such a big deal except for the non-existent contract staff. (The joy of a UAX station). No attempt to be proactive and notify customers of the information error. Even heard PA announcements asking for UA staff to report to the gate for Customer Assistance. Line at the counter....no one happy.
Holiday weekend, which meant a lot of infrequent travelers that were not nearly savvy enough to manage the mis-information. Not a great day for UA's reputation.