FlyerTalk Forums - View Single Post - So, I got refused admission to the IAD United Club...
Old May 28, 13, 6:58 am
  #82  
goingbananas
 
Join Date: Aug 2008
Location: Always on the move
Programs: Something lifetime here and there
Posts: 1,862
Originally Posted by GUWonder View Post
There is a night and day kind of difference between the attitudes of AA lounge staff and UA lounge staff.... and a lot of it has to do with the history of AA lounges being under the sales&marketing folk.
This is true. I remember when I bought the AA lifetime membership in Dec 2005 (right before they stopped selling them), I called the number to process it and I got routed to the AA lounge in STL and the lady at the front desk processed it!

She told me that they have a lot of their agents in select clubs that process the LT memberships as they all fall into the Sales group.
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