Nonscheduled stop to refuel
My sister and brother in law were flying on United Express operated by Express Jet today from MKE to IAH. The pilots landed the plane in Springfield, IL with no prior explanation until on the ground when they said that they needed to get more fuel. As a result, my sister and brother in law missed their connection home to SFO. They were given food and hotel vouchers. Anyone have any other suggestions on how to deal with this? Should they ask for additional compensation? Thanks for the suggestions.