FlyerTalk Forums - View Single Post - So, I got refused admission to the IAD United Club...
Old May 26, 13, 7:22 pm
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Originally Posted by Often1 View Post
Let's not make this more than it is: one single poorly trained CSR, likely assigned to the UC to fill in.

Use the web form to file a complaint (hopefully 1/4 the length of the post here) and be done with it:

"I was denied entry to the UC near gate C8 although I am a paying UC member, on the grounds that it was an "international lounge". It wasn't a GF lounge. This ocurred at approximately [time] and the agent is described as [basic description]."
Nope it is two "poorly trained" club guards. Which means that the manager is at fault.
mre5765 is offline