FlyerTalk Forums - View Single Post - So, I got refused admission to the IAD United Club...
Old May 26, 13, 7:20 pm
  #10  
KevinB
 
Join Date: Nov 2000
Location: Home Sweet Home
Posts: 383
Originally Posted by Often1 View Post
Let's not make this more than it is: one single poorly trained CSR, likely assigned to the UC to fill in.

Use the web form to file a complaint (hopefully 1/4 the length of the post here) and be done with it:

"I was denied entry to the UC near gate C8 although I am a paying UC member, on the grounds that it was an "international lounge". It wasn't a GF lounge. This ocurred at approximately [time] and the agent is described as [basic description]."
Actually it was two poorly trained agents.
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