Old May 19, 13, 12:09 am
Join Date: May 2001
Posts: 8,929
Less Helpful with Elite Lost/Delayed Bags Nowadays?

I have had my share of delay bags over the years on UA. What I have found is that their elite baggage handling line are great - they are understanding, they keep you informed and they go the extra mile for you to make your life easy.

Had 2 delayed bags today and I found the agents to be very passive - defiitely not the "go the extra mile to make up for our mistake" approach anymore. Has anyone noticed it?

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