Old May 15, 13, 12:55 am
Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, SPG Plat
Posts: 9,711
Originally Posted by Maximus View Post
I did call last Friday. No desireable seats in MCE. I was assigned 2 preferred seats 10 rows in front of other 2 seats for no extra cost. Yesterday, AA changed back to 767 so I lost my preferred seats. Oddly, the computer did not reassign seats for 2 of my seats even though there were plenty of empty seats. I assume complaining to AA will get me nowhere??
Sorry to hear about your situation. Unfortunately, as mentioned, AA does not send out notices to passengers when seats are changed or when equipment is swapped. (Sometimes, passengers don't even find out about schedule changes until they check-in for their flight.)

Complaining to AA may get you a few miles tossed your way, but I would do it more to express your displeasure/inconvenience. If we voice our concerns to AA, there's a higher likelihood that someone will address the issue in the future.
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