FlyerTalk Forums - View Single Post - IT glitch for SW/airtran reservations
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Old May 6, 2013, 4:26 pm
  #2  
LegalTender
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,500
Originally Posted by william142
I hope there is an airtran employee who monitors this forum and can help.

Trying to book from PHX to CUN December 31st 2013 to Jan 5th 2014. Go to southwest.com it says must be booked on airtran.com, click continue and can see the flights on airtran but no option to book (put in a bunch of other dates and same thing). It shoes one flight operated by SW and one by airtran both ways. However, there are some dates in June and July that can be booked.

Call airtran, they tell me I have to book through SW because first flight is a SW flight. Call SW they tell me I have to book through airtran because it is an international itinerary. Also, if you go to the flight schedule master PDF file on SW it shows these flight as PHX - CUN (with the appropriate stops, of course)

So I am caught in the middle...
Wish PA42 were still around to help out. Quite a mess.

Suggest calling 866-508-6444. Don't enter a number at the prompt, just wait for a re-direct.

Agent should be able to resolve it.
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