Originally Posted by
mitchmu
Understood. I'm just questioning what they told you.
We all know that LH might not confirm in the 72 hour window.
Has anyone here had experience where they did confirm, they issued a PNR, and then they clawed it back?
I have another concern that is about SHARES....
My friend had a ticket on UA/CA and CA had never received the ticket number,
no matter how many times UA agents reissued this ticket.
CA said they had never received and canceled the segment.
At the end, the solution was to go to UA ticket office in Beijing to pick up the
paper ticket when transiting. (he had overnight layover)
I had an award ticket issued by UA and travel on OZ/CA.
I called to change one segment and turned out the other 2 segments were
disappeared. I called UA again but they couldn't force OZ to open seats.
In addition, the new ticket should be from PVG. When I arrived at PVG, the reservation showed SHA.
I have been protected on DL twice on revenue tickets.
Both time they said the tickets had been reissued and I just needed to
show up at DL check in counter to check in.
Both time DL said they didn't have a ticket attached with the reservation.
I needed to go back and forth between DL and UA counter many times.
The other thread points out that UA has problem to book BR award.
This might be caused by BR system but it might be caused by SHARES.
Not to mention that many people report that one or more of their segments on partner airline dropped.
The other story was from points guy that he had problem with LX award ticket issued by UA. (My friend travel with LX many times by US airways' miles without any problem)
http://thepointsguy.com/2012/09/my-s...wiss-airlines/
channa has stories about this kind issue back to pmCO
I am more concerned about the truth....
That's why I suggested OP to have conference call with both airlines to figure out what exactly happened.
Are all these caused by SHARES or they are all partner airlines' fault??