Originally Posted by
jkellyplan
LH issued PNR and took it back but wouldn't explain why to UA is what I was told. I think that is why UA worked as hard on this as they did.
Originally Posted by
mitchmu
But you never saw the PNR and you never logged into LH web site with the PNR so you don't know if that's true, right?
LH computer will immediately generate a PNR based on request from UA computer. The question is if the status was ever confirmed (HK)? It could have been NN, PN, RQ or UC without ever been HKed. Then, you never really had a seat on LH and LH never confirmed you (which is different from what the thread title implies). In other words, you were too late to the party and someone else grabbed the LH seat. UA computer didn't update in time and incorrectly showed seat being available.
UA worked as hard as you said because UA screwed up, not LH. UA agent should have advised you that you need to call back in 24 hours to confirm as it is an
interline booking and status is not real time. Again, this applies to
interline revenue booking as well. Although revenue classes are usually available and less of a problem. It is really no fault of LH but simply limitation of
interline computer booking.
UA, although not admitting fault, made good for you. All is well now.
