Did they escalate it to the marketing department?
Originally Posted by
ilc104
Update: Hallelujah! This morning 4/30, exactly one week after I requested a 38K UR transfer to United, the points hit my United account!
Last week, I asked if I could cancel the 38K transaction and the Chase representative said they could cancel but it could take up to 7-10 business days for the 38K to be credited back to my UR account. I didn't want to risk having the second transaction stalled again, so I didn't bother canceling the transaction.