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Old Apr 25, 2013, 8:20 am
  #217  
mendy7511
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
Thank you to the YYZ concierge yesterday (I don't remember her name).
I showed up at EWR for a 4:20 flight to YYZ and when I got to the gate (2 hours early because there is no lounge) I found out that the flight was canceled. I was able to get on the earlier flight which was already boarded but a bit late. As I board the GA tells me that I have been offloaded from my connecting flight to YVR because of the cancelled flight and she did not have enough time to fix it for me.
As soon as I sat down, I called the concierge at YYZ (the phone was answered right away - in the past I usually got the voice mail) and told her my dilemma. She asked me what my original seat was (6K-my favourite on the 777) and she told me that she would try to fix it for me.
When I arrived in YYZ, I checked and I was back on the flight in my original seat!
It only took a 2 minute call to fix what could have been a big pain as AC33 was very full last night.
Thanks.
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