Originally Posted by
andyr
[Ref post #63]
Thanks for the input and the reference to the policy on TB. That posting was from March 2011, so not sure whether it is still true, but it is aligned with what has happened to me in the past.
Even though it was 100% AA's fault, the situation on April 16th was a bit extreme, so I wouldn't surprise that AA was not able to rebook all upgraders in J on other OW flights.