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Old Apr 19, 13, 8:19 am
UA Insider
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,150
Originally Posted by a330300 View Post
Looks like change fees are up to $200 for previous $150 markets, and up to $300 for former $250 markets. Should be interesting to see how quickly others match this one.

Any idea on when this went into effect, and applicability to tickets already issued?
Originally Posted by mh3265a View Post
I just tried to do a change to my itinerary but it's still just showing $150 change fee not $200.
Hi everyone,

Apologies for not being able to respond sooner. As is typically the case with this realm of the business, I can't provide any insight into the new change fee levels other than to say they are an adjustment to better compensate for the costs incurred when a traveler elects not to fly in a reserved seat. However, what I can tell you is that the new change fee rates are only applicable for tickets issued on or after April 18. No impact to what you may have already had on the books.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
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