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Proactive apology email and miles from AA re. cancellations on 16 Apr 2013
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Apr 17, 2013, 10:09 pm
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39
upgraded
Join Date: Dec 2000
Location: Chicago area
Programs: AA Exec Plat
Posts: 124
Platinum, delayed 2 hours, got 5,000 miles. I appreciate the apology and the miles.
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