I already posted on southwest board also...
I am A list preferred and A +.
I booked an Airtran flight with points on soutwest system, I tried to get upgraded or check in before going to the airport...was told I could only do it at the airport.
Once I got to the airport I was told try at the gate....At the gate they tell me the upgrade is available...I had to wait so they could issue again my boarding card. Then right before boarding I am told..."sorry since you booked on the southwest system we have no way to issue the upgrade to you"...
Has anyone faced the same situation yet ?
If we are A + and A list no upgrade will be available if flight is booked on the southwest system ?
Do flights need to be booked on airtran system in order to get upgraded as a A + and A list preferred ?